Create an emotional connection with your customers is key to success in business.
Companies that take a priority to customer satisfaction, get up to 60% earnings growth than other brands in the same market.
Then we share 7 Tips to help you love your customers and increase sales of your business :
How to love your customers and increase your sales
1. Treat your business as if it were a neighborhood store
Know the name of your customers is the first step to establish a more personal relationship.
Talk to them. Let them know that you are interested in more things than money.
81% of consumers buy the second time in a company after receiving good service.
2. Detects the right time to ask questions
A couple of simple questions can help you know what your customers need and how you can help them better.
If you see someone enter your property, do not wait for him to be who take the first step. Come and ask how you can help.
A satisfied customer attracts more customers than 2; but an unhappy customer will removes 8 leads.
3. Open your heart a little
When you make a sale, you can count on some personal data, something you one with the buyer and show you're a person like him.
A 2% increase in recidivism of your customers, has the same effect as reducing your operating costs 10%.
4. Open your ears and do not interrupt
Nobody likes to say the same things twice. When someone is talking, be sure not to interrupt him and render all possible care.
A frequent shopper, spends 10 times more than a person buying for the first time.
5. Close the computer and silently put your cell
Look at your computer or your phone while you're dealing with someone is a lack of great respect.
Be sure not to distract you while you make a sale.
Costs 6 times more to get a new customer than to keep one satisfied.
6. Draw yourself a big smile on his face
Smiling is a very powerful tool to connect with people.
Only 28% of people smiles an average of 20 times during their working hours.
7. Generates a close and friendly treatment
Create strong bonds with your customers is not easy, you must have patience and wait for things flow naturally.
Once you succeed, you will see that all your efforts worthwhile.